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Orders are processed and shipped within 2-5 business days pending item availability (excluding holidays). Once your order is processed and ready to ship, we will e-mail you the tracking number.

CUSTOM ORDERS Custom Personalized Jewelry may take
2 to 3 Weeks to Process and 3-5 business days to receive tracking the information. If you need your custom order to expedited please choose our Expedited Shipping Option when you checkout. 

Standard shipping delivery time is 2-5 business days within the U.S. International shipping may take up to 3-4 weeks for delivery.

FREE SHIPPING* on orders over $50 within the U.S. (Only when it is offered) Does not include International Orders. Free shipping is for (Standard Shipping Only).



In the event that we experience high volume orders for specific items, please allow additional processing time for backordered items. We restock within 2-3 weeks.


Jade & Jazelle is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Jade & Jazelle will provide an address, date of delivery, tracking information and shipping information for the customer to investigate with the shipping company.

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